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Information Technology Services
Desktop Services
Complete PC hardware support - Maintain, troubleshoot, and repair of Desktops/Laptops
Software Support - Windows XP/Vista/7/8/10/Upcoming 11, Microsoft Office Applications, Office 365, Quickbooks, Peachtree Accounting and many others
Ancillary Equipment support - Printers / MFPs / Fax / Copiers / Scanners / etc.
Server Services
Complete Server hardware support - Maintain, troubleshoot, and repair
OS Support - Microsoft Windows Server 2000/2003/2008/2012/2016/2019/2022(Released Aug/2021) / Domain(Normal and Hybrid) and Non-Domain
Software Support - Microsoft Exchange / Microsoft SQL / Solidworks / Hosted Exchange / Hosted SQL / Hybrid Server setups
Backup Software/Hardware Support - Cloud / NAS / External Hardware
Network Services
Multi Vendor Equipment(Routers/Firewalls/Switches/NAS/Wireless) Support - Maintain, upgrades, and configuration
Some Vendors include - Sonicwall/Fortinet/Netgear/D-Link/Synology/QNAP/Dell/HP/Cisco/Ubiquiti and many others
Web Camera / Monitoring
Wireless a/b/g/n/ac/ax(Wifi 6) networks
Cell / GSM / CDMA / PCS Amplifier Set-ups
VPN/SSL-VPN Solutions
Data / Phone Communications
Vendor/ISP Orders for different types of internet service - Cable/DSL/Fiber/Wireless/T-1/Bonded T-1s/Satellite
Vendor Orders for different types of phone service - Analog/SIP/Voice T-1
Inside Wiring Support - Office CAT5e/CAT6/Fiber data cabling
Phone system Programming/Provisioning - Nortel/Avaya/Cisco/Shoretel/Hosted Options(e.g. RingCentral/8x8)/VOIP
Facilities and Logistics
Warranty Services - Exercising existing warranties on current and future equipment
Hardware/Software Inventories - Managing IT Assets
Documentation Services - Manuals / Training
Purchasing/Recommendations - Resellers / Vendors